Refund Policy

We offer a 7-business day refund policy for all e-Learning purchases.

Eligibility for Refund

To qualify for a refund, your request must meet the following conditions:

• Your request must be submitted within 7 business days of your purchase date.
• The e-Learning must not have been fully accessed, downloaded, or completed.
• Requests must be sent via our Contact Us form or directly to support@design-fi.com, along with your order ID.

Ineligible Refund Scenarios

Refund requests will not be accepted under the following circumstances:

• More than 7 business days have passed since purchase.
• You’ve already downloaded the complete e-Learning materials.
• You have completed over 30% of the e-Learning content (if trackable).
• You claim dissatisfaction without explaining a specific issue.

Refund Process

• Approved refunds will be processed to the original payment method within 7–10 business days.
• We are not liable for any currency conversion losses, bank delays, or third-party transaction fees.